Expert technologists and consultants driving client success
IT SERVICE & SUPPORT EXPERTS FOCUSED IN: IT ADVISORY SERVICES - OPERATIONS CENTER - MANUFACTURING OPTIMIZATION - ONSITE US FIELD SERVICES
Learn more about our IT service practices
Message from CTG Founder and COO, David Wiechmann and CEO, James Wardrop.
About Us
CoffeeTree Group is a Veteran run company providing top-notch technology services using on-shore people, focused on companies across all verticals bringing business value through transformation of services, optimizing business processes, driving down cost of ownership, and protecting firms with a best-in-class C-Store, NOC / SOC service centers in the US.
CoffeeTree by the numbers
1,400 C-Store/QSR Locations
We support over 1,400 C-Store/Quick Serve Restaurants (QSR) locations nationwide, and clients in many industry verticals.
9,000 Support Technologists
Our Support technologists arrive onsite for remedial repair, IT projects and can be your on-demand resource.
US Operations Centers
We have US Operations Centers In Troy, MI and Marceline, MO. We leverage a rural workforce model and veteran prefer hire.
New this month at CTG -
New this month at CTG -
Our current month news features a new US-Based Service Desk Infographic and the CTG Service Desk Whitepaper.
CTG has an integrated Operations Center approach leveraging a highly trained and capable rural workforce to enhance communication and event management - while bringing back US jobs. Need bundled Application Support or IT Monitoring? CTG can help.
SET A TIME TO MEET WITH THE CTG EXPERTS
<<CHECK OUT OUR FEATURED BLOG POST ON US-BASED SERVICE DESK VALUE>>
Unparalleled Support: The Values of a US-Based IT Service Desk
CTG Value: Customer Spotlight
CONVENIENCE STORE/QUICK SERVE RESTAURANT INDUSTRY. Southeastern US C-Store Chain. Multi-billion dollar privately held American corporation that operates a chain of gasoline and convenience store service stations - mainly in the Southern U.S. market, with aver 7,500 employees. After 6 months under CTG contracts for IT Support, client experienced 82% drop in service tickets when comparing 6 month periods in past years - and better 1st call fix rates.
What our clients say
“We have stores all over the southeastern US and during Hurricane Ida in 2021, we were hit hard. With outages that our current C-Store service company was unable to help with - CoffeeTree Group sent a technologist with parts and know-how to fix, even without a contract.”
— Executive at C-Store Chain
“After a few extended outages, we turned to CoffeeTree Group for guidance on IT Services. They helped with a 7x24 Systems Monitoring solution that coupled with their skilled onsite technicians and forward stocked parts - mitigated those situations completely for us.”
— Beverage Data Center Director
“We were losing ground to competitors and had not modernized our Plant Floor IT Ops in decades. CTG helped us leverage 5G, robotics, AI and other advances. After project completion, we were more efficient and streamlined with lower costs.”
— Manufacturer VP of Operations
Contact Us
It’s time to take control and put the experts on your side of the desk. Set up a no cost consultation, request more information or a resource.
value@coffeetreegroup.com
(248) 525-3315
US Headquarters:
1oo W. Big Beaver - Suite 200
Troy, MI 48084
DO YOU HAVE QUESTIONS?
NEED TO TALK TO AN EXPERT TO GET YOUR PLAN IN MOTION? YOU’RE AT THE RIGHT PLACE. CTG HELPS CLIENTS THRIVE. LET’S TALK.
