Jim has been supporting business and IT clients with growth, transformation, and operational improvement initiatives for over 30 years working in multiple roles at IT and BPO service providers.
His industry experience includes manufacturing, financial services, transportation, sports and entertainment, and federal government. A significant amount of Jim’s work has been in automotive working with OEMs, captive and third-party auto finance providers, Tier 1 & 2 suppliers, and multiple automotive Sales, Service & Marketing providers that focus on Customer Experience (CX), loyalty, digital commerce, vehicle service, and dealer enablement. Notable engagements include a digital commerce roll-out working with an OEM client that was selected for the Smithsonian permanent archives and a five-year OEM pan-European CX transformation program.
Jim’s responsibilities have included roles in business and strategic planning, project and operational delivery, solution development, business development and sales, and account leadership. He has worked on initiatives in all regions globally. Jim enjoys working with clients to understand their business objectives and challenges, and collaborating to design ways to achieve positive, measurable business outcomes.
Jim has received numerous leadership and sales awards, and was selected for executive development programs at the London Business School and Thunderbird School of Global Management. Speaking engagements have included The Economist, Automotive Roundtable Asia in Bangkok, Thailand; Automotive News Power Hour; an OEM Asia Pacific dealer event at the National Automotive Dealers Association (NADA), and numerous client events. Jim holds MBA and BA degrees.
