Network Technician Role

  • Employee Type: Non-Exempt FT

  • Manage Others: No

Reports to: Director of Delivery Services

Description

Our Mission

Provide tremendous Value to our Customers.

Your Impact

The Network Services Tech will work as part of the Network Services Team on customer locations, assisting with client specific projects to achieve optimum use of their networks by performing moves, adds, changes, fixes to hardware and software, as well as troubleshooting client concerns.

What You’ll do

  • Demonstrate strong communication and interpersonal skills as well as organizational abilities throughout client interaction.

  • Install, Move, Add, and Change network hardware when required by client.

  • Support planned and unplanned client facility power outages.

  • Assist with escalating any identified problems or hazards associated with client moves, adds and changes, cabling installations and fault resolution.

  • Ascertain the best possible solution for incidents including escalations.

  • Use the client Incident Ticketing system (NIRD) and Change Control systems.

  • Ensure all change and fault records are resolved updated.

  • Provide appropriate escalations to other CEs at shift end or level 2 support technicians.

  • Run patch cables between patch panels and switches as well as wall jacks and end user devices as required by client ticketing system.

  • Perform other incidental and related duties as required and assigned.

What You Bring

  • Excellent oral, written and interpersonal communication skills

  • Technical experience and learning capacity

  • Ability to exercise sound judgment and develop creative solutions

  • Time Management, with the ability to prioritize tasks

  • Active pursuit of Bachelor’s degree in Computer Science, Information Technology, Engineering, or other technology related field

  • Four years of IT support and network services experience in client environment preferred

Additional Information

  • Full time, non-exempt

  • Days and hours may vary; evening and weekend work may be required depending on the needs of the business

  • Travel is primarily local, although some out-of-area and overnight travel may be needed

  • Frequently required to lift or move up to 50 pounds

Please note this job description, is meant to be a representation of the physical demands, work environment, and day-to-day activities, duties or responsibilities that are required of an employee for this job; it is not meant to be all-inclusive or limited to the above outline. To remain an industry leader, duties, responsibilities and activities of any employee may change, at any time, to meet the needs of the Company or the Customer, with or without notice.